The password for your account is very important and must meet certain criteria to help protect your personal data. Please make sure your password meets the following criteria:

  1. It must be between 6 and 20 characters long.
  2. It must be contain at least one number and at least one letter.
  3. It may not be the same as your User Name, Member Number or Contract Number.
  4. It is case sensitive.

Once you log in, you may change your password by clicking the “Change Password” link at the top of any page.